Privacy Policy

Introduction

ke33 ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use the ke33 platform at ke33.bio, including all associated games, betting markets, promotions, and customer support services available to players in Bangladesh and internationally.

By registering an account, making a deposit, placing a bet, or otherwise using any part of the ke33 platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately.

This Privacy Policy should be read together with our Terms and Conditions. In the event of any conflict between this policy and our Terms and Conditions, the Terms and Conditions shall prevail to the extent permitted by applicable law.

Information We Collect

We collect several categories of personal information to provide you with a safe, personalised, and fully functional betting and gaming experience on the ke33 platform.

Account Registration Data

• Full name as it appears on your official government-issued identification document.
• Date of birth (used to verify you are 21 years of age or older, as required by our platform policy).
• Email address and mobile phone number for account communication and verification.
• Residential address including city, district, and postal code (e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Username and securely hashed account password.

Identity Verification (KYC) Data

• Scanned copies or photographs of government-issued photo identification (National ID card, Passport, or Driving Licence).
• Proof of address documents such as utility bills or bank statements dated within three months.
• Selfie photographs taken for face-match verification purposes in accordance with KYC requirements.

Technical & Usage Data

• IP address, browser type and version, device type, operating system, and device identifiers.
• Session logs including pages visited, buttons clicked, time spent on sections, and game activity records.
• Transaction records including deposit amounts, withdrawal requests, bet history, and bonus usage.

How We Use Your Information

ke33 processes your personal data for clearly defined and lawful purposes. We do not sell, rent, or trade your personal data to third parties for their own marketing use. Your information is used strictly for the following purposes:

• To create, verify, maintain, and secure your ke33 player account and provide access to all platform features.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels.
• To conduct identity verification (KYC) and comply with responsible gaming obligations, including age verification to enforce the 21+ requirement.
• To detect, investigate, and prevent fraudulent activity, money laundering, and any breach of our Terms and Conditions.
• To personalise your experience by serving relevant game recommendations, promotions, and bonus offers tailored to your activity on ke33.
• To communicate with you regarding account updates, transaction confirmations, promotional offers, and important platform notices via email or SMS.

How We Share Your Information

We do not sell or rent your personal data. We may share your information with carefully selected third parties solely to operate the ke33 platform and fulfil our obligations to you. All third-party partners are required to handle your data in compliance with applicable data protection standards.

Payment Processors

Transaction data is shared with payment service providers including bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to process your deposits and withdrawals. These providers are bound by their own strict security and privacy obligations.

Game and Technology Providers

To power our live casino, slots, and sports betting products, certain technical identifiers (such as a session token or anonymised player ID) are passed to our software providers including Pragmatic Play, Evolution Gaming, Spribe, and others. No directly identifiable personal data (such as your full name or National ID) is shared with game studios.

Legal and Regulatory Authorities

We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction when required to do so by applicable law, court order, or lawful governmental request. We will notify you of any such disclosure where legally permitted to do so.

Payment Data and Financial Information

All financial transactions on ke33 are processed through encrypted, industry-standard secure channels. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, or a bank card, the full payment credentials are handled directly by the relevant payment provider. ke33 does not store your full bKash PIN, Nagad PIN, card number, CVV, or any equivalent payment authentication credentials on our servers.

We retain records of transaction amounts, dates, and reference numbers as part of our audit trail for responsible gaming monitoring and fraud prevention. These financial records are retained for a minimum of five years from the date of the transaction in accordance with standard financial compliance practices.

Cookies and Tracking Technologies

ke33 uses cookies and similar tracking technologies to enhance your experience, maintain session continuity, and analyse platform performance. The types of cookies we use include:

• Essential Cookies: Required for the platform to function correctly, including session management, login state, and security tokens. These cannot be disabled.
• Analytics Cookies: Help us understand how users navigate ke33, which games are most popular, and where platform improvements are needed. All analytics data is aggregated and anonymised.
• Preference Cookies: Remember your language, currency, and display settings so you do not need to reconfigure them on each visit.

You may control cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality. By continuing to use ke33, you consent to our use of cookies as described in this policy.

Data Retention

We retain your personal data for as long as your ke33 account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. The specific retention periods we apply are as follows: account registration data is retained for the duration of account activity plus five years after account closure; KYC identity documents are retained for a minimum of five years after account closure; transaction and betting records are retained for a minimum of five years; technical and usage logs are retained for up to twelve months.

When data is no longer required for operational or compliance purposes, we securely delete or anonymise it in accordance with industry best practices. If you request account closure, we will process your request within a reasonable timeframe, subject to any outstanding obligations.

Your Rights Over Your Data

ke33 respects your rights regarding your personal information. As a player on our platform, you have the following rights, which you may exercise by contacting our support team:

• Right of Access: You may request a copy of all personal data we hold about you, including your account details, transaction history, and KYC records.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations and any outstanding account balances or unresolved disputes.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example while a dispute regarding the accuracy of your data is under investigation.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes. You may unsubscribe from promotional communications at any time using the unsubscribe link in our emails or by contacting support.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within thirty calendar days. In some cases, we may need to verify your identity before processing your request.

Security of Your Data

ke33 implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security framework includes SSL/TLS encryption for all data transmitted between your device and our servers, secure password hashing using industry-standard algorithms, two-factor authentication (2FA) availability for account access, regular security audits and vulnerability assessments, and strict internal access controls limiting data access to authorised personnel only.

While we take every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. We encourage you to use a strong, unique password for your ke33 account, enable two-factor authentication, and never share your login credentials with any third party.

Children's Privacy and the 21+ Requirement

ke33 is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration and KYC process. If we discover that personal data has been provided by a person under the age of 21, we will immediately suspend the relevant account, refuse any pending transactions, and delete the data as quickly as practically possible. If you believe a minor may have registered on ke33, please contact us immediately at [email protected].

Changes to This Privacy Policy

ke33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal obligations. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on the ke33 platform.

Your continued use of the ke33 platform after the posting of any revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how ke33 handles your personal data, our support team is available to assist you. We aim to respond to all data-related enquiries within a maximum of thirty calendar days.

Email: [email protected]